Returns

If you are not totally satisfied with your purchase for any reason then you may return it to us for an exchange or refund. You have 30 days from receiving the product, within which time you may return it. Please notify us before returning the item and also make sure to include your name, address and instructions with the returned item.

Returns should be addressed to:

Bennett’s Bait & Tackle
Unit 8 Cillefwr Industrial Estate
Anthony Way
Carmarthen
SA31 3RB

Only the cost of the goods will be refunded, so long as the goods are unused and in saleable condition.

Your postage charges for the return of the goods will not be refunded and the goods are your responsibility until received by us. For returning items we recommend that you use a tracked (singed for) postal service.

Our aim is to try and guarantee your satisfaction and to this end we endeavour to check that all items are correct before dispatch. In the unlikely event that there is something wrong with the order we will try and rectify the problem as quickly as possible. If an item is found to be defective upon receipt we will replace it at our expense as soon as we receive the faulty item back. To arrange this please call us on 01267 782317 within 7 working days of receipt and speak to any of our sales staff. If preferred you can email us at sales@bennettsfishing.co.uk.

Guarantee – Most of our products come with a full manufacturer’s warranty against manufacturing defect, normally for 12 months from the date of purchase. Please note this warranty only covers faults caused by manufacturing defect and may not cover any faults which are a result of neglect, miss-use, modification or general wear and tear. If a product becomes faulty during use please contact us and we will advice you how to make a warranty claim. (This does not affect your statutory rights).

Complaints procedure. If for any reason you are not totally happy with our goods or services and have a complaint, please email us directly on sales@bennettsforfishing.co.uk. All complaints will be acknowledged within 5 working days. We will always try to reach a solution for your complaint with you within 10 working days. All complaints will be logged so that we can monitor them for internal usage only.

Further notes regarding your purchase returns.

Please note rod rings are fragile and susceptible to damage should a rod be dropped or miss-used. Most manufacturers will NOT replace a rod which has been used just because it has a damaged ring so please make sure to check all rod rings before first using the rod and report any problems to us within 7 working days of receiving the rod and before the rod has been used.

Salt water is a very corrosive environment and you have a duty of care to ensure that the item purchased is cleaned and maintained correctly. Failure caused by lack of maintenance is unlikely to be covered by the manufacturer’s warranty

If the item you wish to return is not a normal stock item and was specifically ordered for yourself then there will be a 10% restocking fee deducted from the amount refunded.

We do not accept change of mind returns for customisable items. Some of our merchandise and products have the ability to have custom details embroidered or printed upon, these are one time items and can not be put back on our stock file.